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Shopping Information
You can use our search bar at the top of the page to search for specific products or browse through our categories.
Yes, you can create a wishlist and save products for later purchase. Simply click the “Add to Wishlist” button on any product page.
Product availability is indicated on the product page. If a product is in stock, you will see a “Add to Cart” button. If it’s out of stock, you may see a notification or the option to be notified when it’s back in stock.
Yes, you can make purchases as a guest without creating an account. However, creating an account allows you to save your shipping information, track your orders, and access exclusive offers.
Payment Information
Ouibebe accepts all major credit and debit cards, including Visa, Mastercard, American Express, and Discover.
Yes. All payments are securely processed through Stripe, which uses encryption to protect your data. We do not store your card information.
Yes, full payment is required before your order is processed and dispatched.
Simply contact our support team at support@ouibebe.com — we’re happy to assist you.
Order Returns
You have 60 days from the delivery date to request a return. Items must be unworn, unused, with tags attached, and in original packaging.
Email us at support@ouibebe.com with your order number, proof of purchase, reason for return, and product photos. We’ll reply within 1–2 business days with instructions.
If your item is defective, damaged, or we sent the wrong item, we’ll cover the return shipping costs.
Once we receive and inspect your return, we’ll notify you by email. Refunds are processed within 7 days back to your original payment method.
Shipping Policy
Standard shipping takes about 4–8 business days, while express shipping usually takes 3–5 business days.
Yes, we offer free standard shipping on all orders over $120.
We currently ship within the 48 contiguous United States only. Unfortunately, we cannot ship to Alaska, Hawaii, Puerto Rico, Guam, U.S. Virgin Islands, APO/FPO addresses, or international locations.
Shopping Information
Have more questions? Our support team is here to help. Reach out anytime and we’ll get back to you as soon as possible.